Job Description :
IDEALFORCE has a CONTRACT position available immediately for a Service Desk Consultant to join our customer in Columbus, OH. This is an ONSITE position. Please find below additional details about this job. Hiring Manager would like to have all qualified candidates interview face to face. Only LOCAL CANDIDATES are considered for this role. This is a 24/7 support, consultant is expected to work on 3rd shifts, weekends and holidays. Shortlisted candidates will have an in person interview on 07/27.
Job Duties:
This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
1. Understanding of Desktop Support and Services.
2. Understanding of Active Directory, user authentication and authorization and identify and access management.
3. Uses creativity and innovation to automate and streamline processes and procedures.
4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
5. Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production.
6. Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT
7. Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM.
8. Ability to script with Powershell 2.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.
9.Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.
Qualifications:
- 10 total years I.T experience.
- 5 Years SCCM experience
- 3 Years Powershell scripting experience in a production environment
- 8 years customer service experience
- 10 Years Troubleshooting experience
- 10 years knowledge of Networking to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.
- 5 year’s experience with Active Directory.
- Contributes to continuous process improvements to increase the efficiency of section.
- Excellent communication skills both written and oral.
- Strong leadership skills.
- Strong influence, collaboration and negotiation experience.
- Ability to collaborate with supporting resources across business and/or functional lines.
- Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
- Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
- Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
- Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
- Must be knowledgeable in the English language/speak clearly and understandably using the English language.
.
3rd Shift Details:
The consultants will be working shift work and weekends. This is a 24/7 operation. Holiday coverage will be expected.
3rd Shift B
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Shift Begins
11:30 PM
11:30 PM
11:30 PM
11:30 PM
11:30 PM
Shift Ends
8:00 AM
8:00 AM
8:00 AM
8:00 AM
8:00 AM
Additional Information :
- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. ?
THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.