Job Description :
Position :WINDOWS SERVER ENGINEER
LOCATION :RENSSELAER (ALBANY); NY
LENGTH : 3 MONTHS CONTRACT TO HIRE.

MUST HAVE: Windows Server, VMware AND VBlock experience. If they don''t have VBlock documented, then please don''t submit them. A nice to have would be SCCM 2012 and Windows Server 2016.
ROLE SUMMARY:
Delivers second level remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client’s first level help desk support function.
Provides referrals and/or dispatches to other service providers to ensure that client’s service level and technical requirements are met.
Provides alerts and situation status information to both client and Unisys management.
Coordinates critical customer issues as well as new product and/or system implementations.
Prepares and approves technical documentation and ensures that technical and customer documentation is clear, accurate and complete. Identifies training needs.
May develop and conduct training sessions for other analysts and customers.
May lead teams of analysts on defined projects.
POSITION SUMMARY:
Responsible for supporting and maintaining the Microsoft Windows Server Operating system, Microsoft Active Directory, and the Virtualization technologies in the environment.
This includes planning for and responding to service outages and other problems, and being a Tier 3 escalation point for moderately complex server problems beyond the knowledge of other technical support staff.
Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
Takes responsibility for potential or desired follow-up services or problem escalation.
Fully qualified server engineer.
High degree of troubleshooting.
Self-starter needing some guidance from the team lead
KEY RESPONSIBILITIES & OUTCOMES:
PRIMARY RESPONSIBILIES:
Provide hands-on support and engineering work in the Windows 2008/2012 server environment
Provide hands-on support and engineering work in the VMware 5.5 environment
Configure, manage and maintain a VBlock Converged Infrastructure environment
Some Knowledge of Datacenter infrastructure including Cisco UCS, EMC, vBlock, VMware and Windows Server
Deliver patches and updates to the VMWare vSphere platform management systems including, but not limited to vSphere Hypervisor (ESXI), vCenter Management Toolset, and VMWare Tools
Coordiate implementation of VBlock patches by working with 3rd Party vendors to ensure updates are current
Develop and Establish automated corrective actions for server problems where possible
Participate in On-call after-hours support schedule for server systems to be performed on a rotational basis
Review all job aid documentation and follow all step-by-step instructions to ensure work adheres to the customer requirements
Adherence to change and incident management processes.
Work the incident queue to troubleshoot and resolve L3 tickets
Close all support requests tickets in a timely manner with a focus on customer satisfaction and SLAs
Submit RFCs for all changes made in the environment, following documented detailed oriented procedures
Maintain current documentation for all processes and procedures
Good verbal and written communications
Communicate effectively with customers, peers and supervisors
Work on project requests and ensuring the Windows management team is kept informed of all project requests that are received.
Focus to ensure all projects are completed on time and within budget
SECONDARY RESPONSIBILITIES:
Interact with internal customers to resolve issues, respond to requests and understand business requirements in order to optimize the computing environment
Deliver Microsoft operating systems (OS) and Microsoft application patches
Work with vendors as necessary to implement and maintain enterprise technologies
Familliarity with Windows Server 2016
MEASURES:
SLAs
Client Satisfaction
REQUIREMENTS: SKILLS & KNOWLEDGE:
Excellent verbal and written communication skills, able to effectively interface with clients, colleagues, and stakeholders
Ability to deliver high quality and accurate work
Ability to work in a time-sensitive environment
Possesses the logic required to analyze and resolve highly complex technical and business problems
Strong organization and time management skills
Strong data gathering and research skills
Can act as a resource for colleagues with less experience
Team player
PREVIOUS EXPERIENCE:
Experience supporting Enterprsie VBlock environment
Adhering to ITIL industry standards
Worked in an Healthcare Environment with strict Pharmaceutical Industry Compliance Requirements
QUALIFICATIONS:
5 years minimum IT experience
Familliarity with Windows Server 2016
5 years minimum experience in an enterprise server environment with both administration and problem resolution of Microsoft Windows Server 2008and above required
3 years minimum working with VMWare products.
Experience supporting a large VMware environment
2 years minimum experience working in VBlock environments
Knowledge of ITIL processes and experience adhering to them in a production environment
Windows Server 2008/2012 Active Directory management including DNS, GPO expertise required.
Professional attitude, appearance and communication skills required
Management of a large VMWare and Windows 2008/2012 environment
ACCOUNTABLE TO:
Service Delivery Manager
O/S Delivery Manager
1LIAISES WITH:
PMO staff
Client Management Team
Client technical staff
             

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