Job Description :
The Senior Change Manager:
* Serves as a change agent, business partner, coach, and facilitator
* Works with leadership and integration teams to understand the cumulative impacts associated with integration and other major initiatives to ensure the organization is adequately prepared to receive and sustain the changes
* May manage other change resources associated with OCM deliverables (if required) as well as play an integrator role for the plans and deliverables of communication specialists, training/learning advisors, program coordinators, and business analysts so that the client has a single point of contact
* Supports project management, governance and sponsorship activities associated with large scale programs and initiatives, and ensures integration and alignment across multiple concurrent programs and initiatives
* Partners with Human Resources consultants, talent management and learning specialists and project teams to develop and deliver integrated OCM solutions
* Supports the objectives of the corporate organizational change management function through sharing of expertise and best practices, adoption of corporate OCM standards, and active participation in the OCM community at our client.
Experience:
* 10-15 years of experience in the field of organizational change management, including substantive experience supporting merger and/or transformation programs.
* Demonstrated ability to navigate ambiguity and consult with senior leaders effectively. Experience communicating across all levels of the organization.
* Prior team leadership or project management experience is an asset.
* Has worked in organizations with limited exposure to OCM and can build understanding and appreciation for the business value of the function
Decision Making:
* Makes decisions and recommendations on highly complicated and complex issues without formal processes or precedents. Exercises resourcefulness and ingenuity to develop effective integrated solutions.
Duties:
* Applies expert OCM knowledge to prepare and deliver change management assessments and plans for large scale and complex programs and initiatives across multiple stakeholder groups and levels of the organization including senior leadership.
* Follows change management standards and principles; utilizes or modifies available tools and services to implement a structured best fit change approach within a program or initiative
* Partners with Human Resources consultants, Internal Communications, Talent Management and Learning and Development, and/or project teams to develop and deliver holistic/integrated OCM solutions, including:
* Accurate change impact and stakeholder analysis
* Appropriate communications and learning approaches
* Effective transition management
* Effective risk management/mitigation
* Support for leaders in leading through change
* An aligned approach to organizational design and talent management elements to support change objectives
* Facilitates and consults with senior leaders at all levels to gain sponsorship, approval and engagement of the business and the affected key audiences in executing the change management strategy
* Provides coaching in change management, resistance management and change sponsorship to the project manager, business lead, change sponsor, project team, the extended change team, and others identified through stakeholder assessment
* Evaluates the success of change management activities and provides progress reports to the broad set of stakeholders
* Monitors change adoption in the organization and plans additional OCM activities to support gaps in adoption or continued realization of change benefits.
* Championing the role of the OCM function