Job Description :
Job Description:
The position requires a Sr. Engineer with in depth knowledge of UCCE including infrastructure components as well as Genesys solution The engineer will be responsible for the following: Building out the infrastructure and integration of UCCE and Genesys components with Cisco 10.5 UCCM. Defining, Developing and Implementing Call Flows based on user requirements. Building and implementing Remote Agents. Integration with Verint and/or Nice Call Recording. End to end support for implementation. Development of documentation for call flows and infrastructure components.

In depth knowledge of the infrastructure to support UCCE and Genesys environments in HA architecture connecting to Cisco CUCM 10.5. Knowledge of Verint and NICE Quality Recording solutions. In depth knowledge of UCCE and Genesys Reportng
             

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