Osair Technologies
Clifton, VA
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Job Description :
Sr System Engineer

Elk Grove, IL

1 Year

MANAGER NOTES:

The position requires a Sr. Engineer with in depth knowledge of UCCE
including infrastructure components as well as Genesys solution The
engineer will be responsible for the following: Building out the
infrastructure and integration of UCCE and Genesys components with Cisco
10.5 UCCM. Defining, Developing and Implementing Call Flows based on user
requirements. Building and implementing Remote Agents. Integration with
Verint and/or Nice Call Recording. End to end support for implementation.
Development of documentation for call flows and infrastructure components.
In depth knowledge of the infrastructure to support UCCE and Genesys
environments in HA architecture connecting to Cisco CUCM 10.5. Knowledge of
Verint and NICE Quality Recording solutions. In depth knowledge of UCCE and
Genesys Reportng.

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