Job Description :
Job Title: SAP Customer Service Consultant
Start Date: 7/3/2017
End Date: 10/31/2017
Location: Denton, TX, US
Rate: $market all Inclusive
The project is to bring our client"s Order-to-Cash processes from a legacy technology to the current SAP application.
In this role you will have the opportunity to:
- Work on multiple applications
- Provide informal mentoring to less experienced colleagues.
- Develop innovative and creative output based on interpretation and analysis
- Participate and may lead critical projects, customer engagements or business processes
- Provide design and documentation at an application or function capability level.
- Participate in establishing and maintaining application standards and processes
- Effectively communicate application and technical direction to the business and within the customer"s IT organization
- Advise on issues of systems integration, compatibility, scalability and multiple platforms
The ideal candidate will have:
- Experience conducting Business Blue print workshops for Business requirement gathering, Gap-Fit analysis, to-be analysis & documentation, Configuration, Testing, Training and related ABAP Developments.
- Configuration experience and setting of : Claim creation; master warranty check; Message (credit note) issuing to claimant; Posting to FI/CO and reversal; Claim closure; Dealer portal integration; Recall handling; Return parts handling; Supplier recovery; Tracking of product/services under warranty period ;Re-imbursement of claim expenses with-in validity; Identifying the products/services under warranty; Validating the authenticity of warranty claims; Defining the effects of warranties on pricing & invoicing; Monitoring expenses incurred due to warranty issues
- Good understanding of process integration with other modules such as SD,MM,PP and FI Maintain and Support new and existing warranty programs including the maintenance of master warranty codes, labor codes, extended warranty programs and other related data points supporting the warranty programs
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Ability to document new warranty management business requirements and implement the necessary system configuration to support the new business requirement criteria
- Experience in independently handing Conversions for master and transaction data ; Well adapt in use of SAP tools such as SAP query and LSMW
Minimum Requirements:
- Strong configuration experience as SAP Customer service & Warranty Management Consultant
- 9+ years SAP Experience
- 3 or more full-life cycle implementations (manufacturing industry preferred)
- 1 roll out