Job Description :
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Facilitate and guide the requirement definition workshop with the key client application users;
Lead requirement gathering efforts (Business Process/Business Requirements/Legacy Systems/Application Mapping) for ServiceMAX
Transform business requirements to clear and comprehensive functional specifications;
Optimize the application (Workflow/Configuration related optimization);
Provide necessary inputs to Test Lead;
Validate test plans and results;
Be responsible for the testing of individual components developed;
Lead the deployment effort after production cutover;
Be responsible for post-production end-user support;
Assist the Program Manager in generation of Tollgate documents and different reports;
Process Ownership on Bayer CRM Landscape along with IT responsibilities.
Manage the CRM Enhancements Road Map for Bayer Business Team
Effective Support and Operational Excellent on SAAS CLM Platform for Bayer Team
Act as a facilitator between the Business Process Owners and Technical Team.
Allocate, Coordinate, review work packages of the team members working from onsite/offshore along with mentoring them.
Coordination with multiple teams to identify and resolve roadblocks on issue resolution.
Assist the Project Manager in project base lining and tracking;
Carry the overall responsibility for project documentation, including appropriate filing of documentation and retrieval mechanisms. Documentation will include coding standards and quality processes.