Job Description :
Position Details:
Job Title: CRM System Specialist
Location: Austin TX 78702
Duration: 12+ months (Strong possibility for an extension)
Job Summary:
Serve as combination business analyst and technical resource a55igned to plan, design develop, configure and Implement Microsoft Dynamics Customer Relationship Management (CRM) System online
Primary Responsibilities
Work with Information Technology team and customers to obtain and document requirements by creating artifacts such as Use Cases, User Stories, requirements Definitions, Process Flows, Process Definitions, and User Interface Design
Work with team members independently to de8ign, code, configure and test Customer Service Application on Microsoft Dynamics CRM This would include entity customization, plug-in development, CRM forms, screens, Views, workflows, dashboards and reports development using JavaScript, Net C#, SSRS and related technologies as needed
Utilize Microsoft Visual Studio 2012 or higher and TFS to develop and maintain code
Develop database objects like Views and/or functions and integrate them with the CRM solution Interact with development team and management staff Conduct status meetings, document meeting minutes & action Items Prov1de regular status reports
Create and update technical and functional documentation of the system developed
Act as the technical expert to answer questions and troubleshoot problems with the Dynamics CRM applications and corresponding databases Debug errors by using logs, print outs, and other system related tools
Be respons1ble in maintaining a safe working environment at all times Perform other duties as required and/or assigned
Minimum Qualifications
Education and Experience:
Bachelor''s degree in Computer Science, information Systems or related area preferred Two (2) years'' experience in Information Technology
Three (3) years'' experience in doing development and configuration work in Microsoft Dynamics CRM, JavaScript, NET C#, SSRS
Two (2) years'' Significant role in developing and deploying Service Module in Microsoft Dynamics CRM systems
Technical experience with Microsoft Dynamics CRM 2015 ver3ion would be a plus
Knowledge, Skills and Abilities:
Specific experience in Microsoft Dynamics CRM entity customization, plug-in development, CRM forms, screens, Views, workflows, dashboards and reports development
Experience with mobile and outlook configuration is a plus Hands on development experience using Microsoft Visual Studio
Working Knowledge of Microsoft SQL Server, Oracle Database and SQL/T-SQL
Knowledge of object oriented programming methodologies, structured systems analysis, design tools, and software development Lifecycle
Excellent oral and written communication skills Ability to work well in a team environment