Job Description :
DAILY DUTIES / RESPONSIBILITIES:
This position is responsible for providing technical services and support to ensure operational efficiency, scheduling, and running of mainframe production jobs. Monitoring mainframe systems will be a required duty, as well. This position is also responsible for carrying out incident management processes including monitoring systems/services, ticketing, notification, problem analysis, tracking, and resolution. The job hours can include 24/7, nights, days, weekends, and holidays.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
ENTRY LEVEL MAINFRAME EXPERIENCE, BASIC PC SKILLS, MS OFFICE;
SOFT SKILLS REQUIRED:
EFFECTIVE COMMUNICATION SKILLS (WRITTEN AND ORAL), CUSTOMER FOCUSED
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
DETAIL ORIENTED, ADAPTABILITY, SELF-MOTIVATION, PROBLEM SOLVING, ANALYTICAL THINKING, TEAM PLAYER, TIME MANAGEMENT, ABILITY TO WORK EFFECTIVELY IN A STRESSFUL ENVIRONMENT
REQUIRED EDUCATION:
HIGH SCHOOL DIPLOMA AND EXPERIENCE IN DATA COMMUNICATION SYSTEMS, INSTALLATION, OPERATION, REPAIR, OR PROCESSING OF INFORMATION IN A DATA PROCESSING ENVIRONMENT.