Job Description :
Qualifications:

Candidates must have strong infrastructure BA experience working with Servers, Database, Middleware.
BA must have infrastructure experience as a BA with hardware, server, database, middleware.
At least 1 year. Data Center or DR moves or builds (nice to have)
Responsible for leading initiatives and providing consultation to the internal and/or external customer.
Possess expertise in the customer area he/she supports and has technical understanding of the business unit’s systems, capabilities, and respective technologies.
Analyze customer processes and requirements
Prepare specified project documentation.
Assist in business process redesign as needed.
Maintain communication with customer and team members and promote a team environment.

Essential Responsibilities*:

Gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards.

Interact with users, other portfolios, and vendors for full life cycle of project.

Troubleshoot, coordinate, and maintain production systems/programs/applications, as needed.

Produce scheduled and ad hoc reports as necessary.

Assist in maintenance and communication of project status reports and tracking.

Provide user support and coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed.

Develop use cases and functional specifications and coordinate the capture of process models and functional testing, ensuring system is functionally appropriate, technically sound, and well integrated.

Develop and manage user acceptance criteria.

Coordinate the process to analyze, evaluate, implement, and maintain systems developed internally and/or externally with an outside vendor

Assist in the development of project definitions, cost/benefit and risk analysis, work plans, progress reports, and presentations

Transition product support to systems operations.

Assist in establishing end user training.

Basic Entry Requirements:

Bachelors Degree in Computer Science, Information Systems, or Business Administration with two (2) to five (5) years of IT and/or business experience, or any equivalent combination of experience, education, and/or training.

Should have more than 5 years of business analysis experience.

Should be able to mentor other BA’s on the process and best practices for conducting requirements elicitation

Excellent analytical skills and ability to translate business functionality and opportunities into clear, precise and easy-to-read functional specifications critical

Strong business acumen to quickly learn new business processes and understand how IT needs to support the business in achieving revenue and profit goals.

Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting)

Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams

Airlines experience will be a plus.

MAJOR SKILLS REQUIRED:

Leadership role in identifying and clarifying both the needed changes and the opportunities associated with all aspects of the business operations; process, organization, visual interface, physical environment, data, applications, Infrastructure, and operations. In addition to identifying the needs to be addressed, the BA will lead the definition of the new business process and the selection of a solution that best meets the business needs.

Highly skilled in communications, investigative questioning, team leading, group facilitating, consensus building, critical analysis, diagnosis, and writing with clarity.

Demonstrate strength and leadership, providing an example for others on:

o Requirements Elicitation

§ Requirements identification & development

§ Requirements organization & authentication

§ Requirements prioritizing and approval

§ Requirements management & communication

o Business Process Modeling

§ Process design, and modification

§ Process integration with other business processes

§ Process development management & communication

o Solution Assessment

§ Identification of alternative solutions

§ Analysis/vetting of alternative solutions

§ Establish Solution Agreement

o Use Case

o UAT Planning & Execution

§ Facilitate business acceptance of solution

§ Coordinate/conduct user acceptance testing

o Work in Agile / RUP/Waterfall Methodology.

o Mentor Sr. BA and BA’s in the team

Able to evangelize the value of BA practices as they relate to project success

CORE COMPETENCIES:

Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level.

Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain.

Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.

Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.

JOB SPECIFIC:

Customer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect.

Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done.

Partners with the Business - Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customer.

Patience - Involves listening and checking before acting. Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches.

Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.
             

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