Job Description :
SERVICENOW TRAINER | New york city, NY
2 months

Service Catalog and Service Portal
Basic information on how we can tackle building our Service Catalog including catalog template creation for various service types
Service Catalog best practices
Service Portal minimal configuration
Service Catalog / Service Portal request workflow design
Service Portal configuration for 5,800 employees and best way to deploy

Asset Management
Decision to build forms/workflow/reports or to create scoped apps to support non-standard assets, workflow, and reporting
Best practices for extending the Asset table
Use cases include mobile phone asset management and transportation safety equipment management
Overview and use of inventory for asset management
AirWatch integration options for mobile device management

Request Management
Request table is used in various applications (Field Service, Service Catalog How can DOT create an Incident type solution for non-incident IT requests that have a duration of more than 2 weeks? We would like to use REQnnnnnn for service requests.
Work Order table is similar. What is the best way to create work orders based on IT service delivery (SQL reports, app enhancements, software upgrades, etc as these are small projects. Should we add a new field to INC table called x_WorkOrderID and can we add an autonumber script? Should we use Service Catalog for Work Orders and extend that table? What are our options?
Best practices to support request management. Would Demand be useful? What are our options?


Client : multiple

             

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