Job Description :
Qualifications:

Ability to elicit and create business and functional requirements
Ability to create test scripts
Good written and oral communication skills
Ability to think critically in business process and analysis
Ability to communicate and manage change
Ability to effectively work across multiple departments
Ability to work well with others in a team environment
Ability to work independently and with little direction
Airline Experience Preferred
Knowledge of ITIL concepts or IT Service Management (incident, problem, service desk, change and request management) Preferred
Experience with HP Project and Portfolio Management Center and ServiceNow Preferred

Responsibilities:

Gather, develop, coordinate, and maintain all requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards.
Interact with users, other portfolios, vendors, and business for full life cycle of project. Troubleshoot, coordinate, and maintain production systems/programs/applications, as needed. Produce scheduled and ad hoc reports as necessary.
Assist in maintenance and communication of project status reports and tracking.
Provide user support and coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed.
Develop use cases and functional specifications and coordinate the capture of process models and functional testing, ensuring system is functionally appropriate, technically sound, and well integrated.
Develop and manage user acceptance criteria.
Coordinate the process to analyze, evaluate, implement, and maintain systems developed internally and/or externally with an outside vendor.
Assist in the development of project definitions, cost/benefit and risk analysis, work plans, progress reports, and presentations.
Transition product support to systems operations.
Assist in establishing end user training.
             

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