Job Description :
Position description:
The Business Readiness Lead will play a key role in helping projects (change initiatives) meet business, schedule and budget objectives. This person will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The primary focus will be creating and implementing change management plans that minimize employee resistance and maximize employee engagement through effectively planned and delivered communication, training, and change enablement activities. The Business Readiness Lead will work to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in the organization such that business results are achieved.
Supervision:
While the Business Readiness Lead does not have supervisory responsibility, this person will have to work though many others in the organization to succeed. The Business Readiness Lead will act as a coach for leaders in helping them fulfill the role of change sponsors. The Business Readiness Lead will also support project teams in integrating change management activities into their project plans. Finally, the Business Readiness Lead may provide direct support and coaching for a Business Readiness communication and Business Readiness training leads or he/she may assume some of these responsibilities as well.
Roles and responsibilities:
Apply a structured change management approach and methodology for the people side of change caused by projects and change efforts.
Develop a change management strategy based on change impact assessments and a situational awareness of the details of the change and the groups being impacted by the change.
Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
Develop a set of actionable and targeted change management plans – including communication plan, training plan and change enablement plans (sponsor roadmap, coaching plan, resistance management plan
Support the execution of plans by employee-facing managers and business leaders.
Be an active and visible coach to leaders who are change sponsors (situational)
Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
Identify resistance and performance gaps, and work to develop and implement corrective actions
Create and enable reinforcement mechanisms and celebrations of success.
Work with project teams to integrate change management activities into the overall project plan.
Work with communication, training, HR and OD specialists in the formulation of particular plans and activities to support project implementation.
Skills and qualifications:
A solid understanding of how people go through a change and the change process
Experience and knowledge of change management principles and methodologies (example: Prosci certification) and willing and able to work within the IT PMO SDLC methodology and established Business Readiness practice protocols
Familiarity with project management approaches, tools and phases of the project lifecycle.
Exceptional communication skills – both written and verbal.
Able to work effectively at all levels in an organization.
Excellent active listening skills.
Problem solving and root cause identification skills.
Strong analytic and decision making abilities.
Must be a team player and able to work with and through others.
Ability to influence others and move toward a common vision or goal.
Experience with large-scale organizational change efforts.
Previous change management experience in an operational environment.
Previous experience in the airline industry a plus.
Proficient with Microsoft tools.
Education:BS/BA required; MBA/MEd or other advanced degree preferred.