Job Description :
Mandatory Technical Skills

Experience in Genesys ORS application development (at least one project executed to completion. Preferably voice)
Experience in Genesys IRD application development
Experience in Genesys framework and exposure on genesys reporting
Experience on Java/J2EE application development/deployment
Experience in developing javascript code
Experience in using GIT
Overall experience of 6+ years

Desirable Technical Skills
Experience deploying applications on jetty will be desirable

Mandatory Functional Skills
Genesys Routing development, IRD, Orchestration Servers

Desirable Functional Skills

Ability to innovate and present new ideas/solutions.
Ability to handle customer discussions effectively and interact with multiple stakeholders
Good analytical skills and ability to research and present findings
Driving efficiencies and implementing roadmap to constantly improve speed of response
Carry out periodic Service reviews and identify areas of service improvement actions. Implement service improvement action plan


Client : Nityo Infotech

             

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