Job Description :
Duties and Responsibilities



1. Assist with management and administration of the company’s LAN/WAN environment, including moves, adds, and changes.
2. Interact with WAN service partners to support the WAN environment
3. Support Application/Server Load Balancing systems
4. Support firewall rule sets and effectively communicate firewall rule changes to ensure applications are capable of successfully traversing across firewalls
5. Create and maintain documentation of processes, network configurations, and systems detailing locations and configurations for all assigned projects
6. Inform the IT department and all levels of management of planned and unplanned system outages in a manner consistent with established communication, escalation and change control policies
7. Support customers and employees via email, telephone, and face-to-face interaction
8. Work with our vendors and carriers to facilitate and achieve successful troubleshooting and implementations for production related issues and to improve standard operating procedures
9. Operate network monitoring and configuration management software to identify anomalous events, perform fault detection, review performance metrics, and generate reports to support specific service level requirements
10. Participate in 24/7 ON-CALL rotation which includes being available to assist with issues even when not on call.

Qualification and Requirements


Education and/or Experience:

College coursework or equivalent experience desired.

CCNA certification required, CCNP and relevant experience preferred.
Must have 2-3 years data network (LAN/WAN/WLAN) administration experience in a Cisco environment implementing, monitoring and maintaining interconnected networks

Technical & Other Skills:
Demonstrated proficiency in Cisco router and switch configurations and troubleshooting using Cisco 73xx, 72xx, 65xx, 45xx, 37xx, 35xx, 29xx routers and switches. Cisco Firepower Threat Defense module experience desired
Demonstrated proficiency working directly at the command line interface (CLI) of switches, core routers, firewalls and various network devices and telecommunications equipment
Demonstrated proficiency in configuring and troubleshooting LAN technologies (TCP/IP, Etherchannel, 802.1Q, Spanning-Tree, GLBP, OSPF & BGP Routing, QoS and VoIP)
Demonstrated proficiency in configuring and troubleshooting other network technologies (Avaya, QoS-Voice/Video/Applications/Wireless, VPN’s-IPsec/SSL, GSLB, GLBP, DNS)
Must have experience reviewing Ethernet packet captures (e.g. tcpdump, Ethereal, Wireshark), studying network traffic flows and reading interface statistics to identify network connectivity and performance problems affecting Voice and Video over IP communications
Experience with 802.11 wireless, 802.1x, and Network Access Control (NAC) is a plus
Demonstrated self-initiative and be able to operate without supervision as needed
Strong interpersonal skills to interact effectively with customers and team members
Ability to work in an environment with shifting priorities and assignments
Strong organization skills to balance and prioritize work
Must have strong time management, multi-tasking, organization and administrative skills and must be highly proficient with Visio, Project, Word, Excel, PowerPoint, and Outlook
Ability to learn and implement third-party applications and complex solutions as required
Good understanding of Network Industry Standards and Network Security Practices (SOX & PCI) is a plus
             

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