Job Description :
Position : Systems Administrator
Location: San Jose, CA
Duration : 8 Months
This position will require experience and working knowledge of a broad set of collaboration technologies including Microsoft Lync 2013, email platform including Exchange 2010, Video Systems/Endpoints (Polycom DMA/RMX, Cisco VCS, Crestron, ClearSea, Lifesize & Polycom VC Endpoints), Box/Cloud Solutions and MDM solutions.
This position will work with the various application teams to better understand application requirements related to collaboration and making recommendations and implementing support processes.
Help manage corporate audio/visual communication and collaboration environment in a 7x24x52 worldwide infrastructure with multiple physical sites.
Job Requirements
10+ years of experience with administration of Windows systems. In that time, demonstrable experience in the full spectrum of standard administrative tasks such as server builds, applying security best practices and the planning and execution of large scale deployments of new hardware and applications.
5+ years of Video Conferencing Infrastructure experience managing and deploying Polycom DMA/RMX or Cisco MCU/VCS.
5+ years of Microsoft Exchange 2010 experience in a multi-site deployment.
3+ years of Microsoft OCS/Lync experience in a clustered enterprise environment (minimum 10,000 active users) with mobile support experience such as Android and iPhone devices. Also with experience of Lync Enterprise Voice deployment.
3+ years of experience of mail relay servers such as Ironports.
3+ years of deploying and supporting web conferencing solutions (WebEx, Adobe Connect, Lync
3+ years of LifeSize video conferencing codec support or similar full room visual communication technology and related support hardware to conduct video and audio conferences.
Deep understanding of collaboration protocols such as, TCP, UDP, SIP, POP, IMAP, MAPI, SCCP, QoS, H.323, G.711, H.264 and SVC.
Proven troubleshooting skills (escalation and Tier 3 support) and ability to understand complex relationships between components of multi-tiered and distributed mail systems.
Proficiency with troubleshooting Collaboration problems that flow through load balancers such as BigIP F5, Palo Alto firewalls and Cisco networking equipment.
Establish and follow policies and change procedures for infrastructure administration.
Establish and follow best practices for enterprise monitoring, troubleshooting and maintenance.
Provide 7x24x52 operational support and maintenance for the technical environment and associated sub-systems.
Work with key business users to understand the business requirements and potential collaboration solutions within the current architecture.
Proactively identify potential production issue and recommend and implement solutions
Work on daily ticket submittals to tier 3 from end users for support and resolution
Act as the escalation point for all lower level support issues and be able to perform support and follow through to resolution for local issues affecting the business.
Basic Qualifications
Experience in a user-focused technical-support Tier 3 environment.
Ability to perform 7x24 on-call duty on a rotational basis with other team members
Ability to communicate complex technical concepts clearly to peers and management
Ability to think logically and analyze application and business process requirements.
Exhibits leadership qualities and strong procedural and architectural documentation skills
Experience in a user-focused technical-support environment
Flexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environment
Self-driven and be able to work independently with minimal supervision.