Job Description :
IDEALFORCE has a CONTRACT position available immediately for a Business Analyst/Tech Writer to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity.
Responsibilities:
This project encompasses building the system and operational support processes required by the Affordable Care Act for Medicaid and other medical assistance programs. This includes creating an online system that will allow customers to apply for public assistance benefits, such as, Medical Assistance, SNAP and TANF. The system will also interface with the Federally Facilitated Marketplace where customers can purchase private health insurance or receive tax credits/cost sharing reductions for health insurance.
The project includes representatives from two state agencies Department of Economic Security (DES) and Arizona Health Care Cost Containment System (AHCCCS
For the Department of Economic Security, this project includes either replacement or significant enhancement to all of mainframe and web applications that support processes for public assistance today. It also includes opportunities for enhancing additional systems and improving service delivery for a variety of social service programs.
The Technical Writer will retrieve, organize, analyze and assimilate complex subject matter and transform it to easy-to-understand information for a targeted audience. In addition, the candidate will also establish and follow standardized formats and guidelines for creating, editing, releasing and maintaining documentation. The candidate will create and update online Help projects, installation guides, and release note documentation. The candidate will need to work well with cross functional teams and possess a solid understanding of common documentation tools. The candidate must have solid analytical and organizational skills, and be able to quickly understand and communicate complex technical information. This candidate is highly motivated with a personal interest in technology and technical writing.
Edit, standardize and revise material prepared by quality assurance teams.
Develop and/or maintain a documentation style guide.
Organize material and complete writing assignments according to standards established in the documentation style guide. This includes, but is not limited to, adhering to set standards regarding order, clarity, conciseness, style, and terminology.
Maintain a document repository.
Learn quickly and possess good interviewing skills in order to gain an understanding of the product and the intended users.
Evaluate product documentation needs based on product requirements as discerned from discussions with Management. This includes areas of product to be covered, depth and breadth of information, and scheduling estimates.
Gather product information needed to produce documentation, including: proactively participating in requirement review meetings, using the product, testing the product and researching technology.
Write excellent product documentation and ensure the timely delivery of finished documentation.
Deliver documentation that is accurate, comprehensive, clear and trusted by customers.
Work well in a team environment while possessing the drive and ambition of a self-starter capable of operating from direction with minimal supervision.
Track progress and provide status reports as necessary.
Knowledge, Skills & Abilities:
3+ years of experience in MS office applications (Word, Excel, PowerPoint and Visio)
3+ years of experience in writing technical documents and/or end-user facing guides/online Help
Experience researching and writing user documentation
Excellent listening and interviewing skills along with strong two-way communications skills
Exceptional grammar, spelling, editorial and document design skills
Strong organizational skills and the ability to pay close attention to detail while handling multiple, simultaneous projects
THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.