Job Description :
Specific Summary:
Support business users in the use of Commercial Applications and related SQL and/or Oracle databases and systems.
ECM-Onbase experience.
General Summary:
Responsible for delivery and support of third party packaged applications and related SQL and/or Oracle databases.
Work closely with internal customers to understand business needs and requirements, and implement appropriate information technology solutions.
Build and maintain working relationships with other IT groups and resources to deliver seamless support to customers. Participate in larger project implementations and tracking of information via Excel, Word, Powerpoint.
Support work to include the diagnosis and resolution of application, database and related data issues. Responsibilities include vendor communications, installations, testing, documentation, and the diagnosis and resolution of problems.
Perform work of increasingly complex size, scope and impact.
Demonstrate increased technical skills and the ability to recommend and implements solutions.
Proactively support, upgrade and maintain technology in a timely manner at a reasonable cost. Install, document, test, program / script, and troubleshoot applications and databases on Windows, Citrix, and/or Linux systems.
Perform work of increasingly complex size, scope and impact.
Has experience in systems analysis, design and a solid understanding of development, quality assurance, integration methodologies and project management.
Demonstrate increased technical skills and the ability to recommend and implements solutions.
Provide support for budgeted and unplanned projects. Participate in larger project implementations.
Maintain the employee productivity.
Build and maintain customer relationships.
Manage vendor relationships and control cost escalation.
Effectively work across IT teams to provide support for IT initiatives such as ITOE, Policies and Procedures and disaster recovery.
Preferred experience with SABA or other Learning Management system; experience with Taleo Enterprise or other Applicant Tracking System (ATS; Experience with UltiPro or other HRIS system.
Desired Qualifications
Bachelor’s degree or will consider applicable work experience as it translates to an equivalent degree.
Minimum of 2 years’ related experience is required.
Must be proficient in Microsoft Office.
Any skills with SQL, Windows, Citrix, and/or Linux would be helpful.
Training or experience in databases and scripting or programming is preferred.
Must have strong oral and written communication skills.
Must have strong problem-solving skills.
Must show a demonstrated desire to learn.


Client : Confidential

             

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