Job Description :
Role : ServiceNow – Support Lead
Location : Allendale, NJ (1 - One)
Emp Type : Permanent Job
Interview : Phone/Skype

Technical/Functional Skills:

Very good experience is SDLC
Agile Methodology experience preferred
ITIL certification
ServiceNow System Administration Certificate is preferred
Experience with integrations such as Active Directory
ServiceNow Support and administration knowledge, including scripting and advanced workflows
Very good working exposure in customized ServiceNow tool support and administration

Roles and Responsibilities:

Ensures all incidents and requests on ServiceNow tool are address thru guidelines/policies/defined processes
Impact analyze the user profile and grant the requested group/role access.
Impact analyze user reported issues on discrepancies on Actual cost and CER roll up amount related to Finance module.
Execute test scripts and capture the test evidences.
Impact analyze timecard related query’s and turn around solution to overcome the issue.
Impact analyze the change request and let users know why the workflow is stuck and cannot move forward due to max amount of activities reached.

Generic Managerial Skills:

Very good communication skill with strong customer relationship management skills
Proactive and Innovative.
Good analytical skills. Should be able to evaluate a situation and take right decisions.
Should be able to own the activities and drive for completion.
Capabilities to host meetings, capability of handling multiple projects, multiple stakeholders and Conflict resolution.


Client : PDDN INC.

             

Similar Jobs you may be interested in ..