360 IT Professionals
Fremont, CA
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Job Description :
Provides technical support remotely and/or onsite at client locations.
PC Refreshes and Break\Fix
Consults with clients and arranges site visits as needed.
Consults with specialists to resolve incidents of a higher complexity.
Makes configuration changes to equipment as needed.
Assures required service levels are maintained by understanding prioritization model and responding accordingly.
Ability to identify non-desktop related issues.
Engage other DIT resources as necessary to resolve complex issues.
Works with vendors and Specialist on vendor related issues.
Ability to manage timelines, resources and personnel (internal staff and contractors), and leads implementation efforts to completion.
Document and maintain Technical processes and procedures required for the Tools, Applications and Technical support provided to our lower level tiers and customers.
Communicates effectively with person of all technical abilities and positions.
Interacts with broad range of representatives to solve problems.
Handles difficult client situations with diplomacy and professional attitude.
Conducts follow-up to ensure client satisfaction.
Serves a technical resource for highly complex problems.
Analyzes and assesses client needs to help deliver appropriate reports, troubleshoot problems and responds to customer needs.
             

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