Job Description :
Job Title: SERVICENOW ENGINEER
Location: San Diego, CA
Duration: 6 Month(s)/Contract
Interview Mode : Telephonic, Face to Face
Descriptions:
SERVICENOW ENGINEER
Key Responsibilities:
Participate in ServiceNow project lifecycle with project team: Project planning, business & technical requirements definition, design, engineering, testing/validation, and launch.
Partner with relevant team members for each project phase: e.g. Analyst & Customer stakeholders on requirements definition, Vendor on system implementation, SIE infrastructure for system/network dependencies, Customer for testing & validation, etc.
Support existing ServiceNow modules in Production to include ad-hoc customer support requests as well as break-fix remediation as required.
Creates Operational Best Practices driven from existing operational expertise, Reliability/Availability/Scalability thinking, and Root Cause Process outputs, to efficiently manage “always on” operations.
Effectively collaborates with and drives change through cross-functional teams.
Participates in post-outage root cause analysis with teams, recommends and drives process/tool/skillset improvement in relevant areas.
Communicate with technical and non-technical audiences including senior management to provide regular updates on operational status of monitoring systems.
Create technical documentation on applicable applications and operational tools/processes.
Qualifications:
Strong technical knowledge of ServiceNow and online operations/enterprise systems, coupled with strong analytical skills to identify problems and solutions using data from various internal and external sources.
Previous experience implementing ServiceNow at an Enterprise Fortune 500 Company.
Strong knowledge of ITSM best practices; ITIL Certification preferred.
Ability to think end-to-end about how to meet customer needs in a way that is operationally sustainable.
Expertise in utilizing key metrics to evaluate and define requirements and best practices for online operations