Job Description :
Role:
The Senior Salesforce Engineer will provide day-to-day development and support of our Salesforce.com environment and partner with both onshore and offshore, internal and contract teams to implement best in class salesforce solutions for a global multi-site, multi-business line, high volume servicing contact center. Responsibilities include Configuration, Programmatic Classes, Integration, and Data Migration. This role is more than just a lead developer or an order taker. The ideal candidate will be a true “Solution Consultant”, challenging the status quo, providing new and innovative ways to solve complex business problems.

Responsibilities:
Develop complex technical Cloud CRM solutions.
Integrate multiple cloud and premise based technologies with .
Develop advanced customizations utilizing the Salesforce.com and Force.com platforms.
Partner with other team members to assure Salesforce best practices are delivered as the solution.
Work closely with the Business teams and able to talk about tradeoffs e.g. terms of configuration vs. code.
Map functional requirements to Salesforce.com features and functionality.
Participate in vendor and internal team code reviews.
Become an application SME for the global deployment, educating the organization on Salesforce capabilities now and planned.
Understand the Salesforce product application roadmap, proactively planning for enhanced Business capability.

Qualifications
Education and Experience:
Bachelor’s degree in Engineering, Computer Science, or related field.
Minimum 5 years’ experience working in a Developer capacity on an enterprise CRM solution (Salesforce/Siebel
Minimum 3 years as a Salesforce Developer/Configurator within the Service Cloud.
Prefer history of working in an e-commerce and fast paced environment.
Experience with Agile methodologies.
Bachelor’s degree in relevant field or related experience.
Experience with 1000+ call center agent multi-site implementation.
Prefer history of working in an e-commerce and fast paced environment.
Salesforce Developer and Administration Certifications (current) are required.
Must have historical and proven knowledge and practical application of Visualforce, APEX and Java programming; Force.com APIs, Web Services, and Lightning.
Strong and deep technical background in Salesforce.com.
Demonstrated experience working in medium to large scale Salesforce implementations.
Excellent interpersonal skills, as well as excellent communication skills; verbal and written to both technical and non-technical audiences.
Take initiative to recommend application improvements and demonstrate creative thinking.
Previous Cisco PCCE call center CTI integration with Salesforce a significant plus.
Previous integration experience to AWS as well as mainframe based applications a plus.


Client : Nityo infotech

             

Similar Jobs you may be interested in ..