Job Description :
JOB DETAILS:
This is 6-12 months + in San Francisco, CA for First Republic Bank. Local preferred unless perfect fit. Background check required upon offer. Skype/Webex if non-local.

Sr. Application Support Engineer/Platform Support Engineer. This requires someone that can lead meetings, so lead or management experience highly desired.

Solid knowledge of MS Windows
Uses monitoring tools to troubleshoot/search out root cause, and triage to the correct team for resolution.
Needs to understand architecture - Backend, frontend and Middleware
Will be on call with a rotation of 4 others Mon -Fri
Needs to be a very good communicator - Will be talking with members from other teams, as well as managers about cause of the issue, when it will be resolved, who''s involved in the remediation etc.

Location:
San Francisco or Walnut Creek, CA
The Digital Platform Support Engineer reports to the Digital Platform Support Lead. In this position you will be an engineer in First Republic Bank''s Digital Platform Support team delivering strategy, providing early warning and incident resolution. Providing Monitoring and Alerting response services, you will be our subject matter expert in industry leading issue response for our OnCall platform support team. Using your applications as well as systems training and expertise, you will provide investigative and alert triage, troubleshooting and issue resolution expertise. As a Digital Platform support team member you will own issues from root cause analysis through resolution and final closure including timely updates to business stakeholders.

Key Skills, Knowledge and Abilities:
Must have 5+ years of development experience with financial services applications and formal education with experience in Computer Information systems (or related field) and customer service
Strong and proven technical skills across various databases including Oracle, SQL Server and DB2. Experience with ETL
Data Architecture, Modeling and Lineage practice and knowledge for data movement and sufficiency.
Information Technology Architecture and System and Data Integration knowledge and practices.
Proficient in software development life cycle - including requirement analysis, preparing high - level program technical specifications after analyzing business requirements, design, development, testing, implementation, documentation and troubleshooting.
Supports the process of translating business needs into formal deliverables.
Performing technical maintenance and analyzing and supporting vendor developed applications and products to include debugging and troubleshooting the production environment.
Expertise in innovation and the ability to think strategically about how to advance business-led solutions
Proven ability to build strong, cohesive partnerships with internal and external stakeholders
Strong sense of prioritization and execution against critical deliverables, coupled with a sense of personal ownership for key projects / issue resolution
A track record demonstrating a high level of personal initiative, setting and achieving challenging goals
-Team player

SECTION III -RESPONSIBILITIES AND DUTIES

% Time/ Priority

WHAT ARE THE ESSENTIAL FUNCTIONS OF THE JOB?
30%

1. Works as part of a support team to prevent, coordinate and represent incidents through proactive monitoring, issue triage and communication
20%

2. Monitor alerts, respond to incident tickets, and triage issues as required

10%

3. Escalate trouble tickets according to standard operating procedures and provide support to other technicians/engineers as needed

10%

4. Provides platform support by answering inbound calls/emails from client supporting organizations and external groups and perform the necessary support required to resolve issues

10%

5. Provide support during large scale outages and disaster recovery efforts

15%

6. Create, use and maintain Knowledge Base and Runbook documentation for reference and troubleshooting problems

5%

7. Shift work and the ability to participate in an on-call rotation as needed is required
             

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