Job Description :
Citrix Technical Specialist
In person interview after telephone
Rate : Best
Title: Citrix Technical Specialist - (17000570)
Contract Duration: 12 month
Location: Bethlehem, Pennsylvania
Minimum Requirements:
Qualifications:
5-7 years experience implementing, migrating, maintaining and supporting technologies like Citrix, Active Directory, VMware vSphere and VMware Horizon
Technical training or experience and at least 4-5 years supporting hardware, operating systems and software
Obtained Microsoft Certified Systems Engineer (MCSE) status, or has equivalent knowledge and experience
Technical training or experience and at least 2-3 years supporting Red Hat Linux or CentOS
7 or more years experience working in a Win-Intel server environment
Understands architectural issues, and factors them into decisions and recommendations
Experience with VMware is strongly preferred
Installs and supports complex technical system environments such as Windows Server Operating Systems, Microsoft Cluster Server, Internet Information Server, Windows Terminal Server and VMware Vsphere
2 or more years experience working in a Red Hat Linux server environment
Description:
Position Objective:
This position provides technical leadership in one or more IT disciplines that support the organization’s technical infrastructure. The primary focus of the role is to act as the lead Citrix Administrator. This may include network hardware and software, data architectures, operating systems, servers, and/or peripherals. The position contributes to technical standards and typically leads project in Server builds, Linux/Windows OS and/or consults to project teams as a technical lead. The position exists to provide 24x7 operational monitoring, first and second level troubleshooting, and resolution coordination for Guardian’s open systems technology.
Principal Accountabilities & Duties:
Experience implementing, migrating, maintaining and supporting technologies like Citrix, Active Directory, VMware vSphere and VMware Horizon
Linux and Windows system builds including 2003/2008/2012 Enterprise, Standard and R2; as well as Red Hat
Accept and complete incident tickets and change requests in accordance with change management policy
Organize and coordinate the activities associated with installation, deployment and upgrade or repairs to software, hardware, and network facilities as it relates to the server environment
Provide 24x7 on-call responsibilities as part of a weekly staff rotation
Communicate with customers from problem identification through problem resolutions regarding technical support
Courteous and tactful at all times with customers and IT Colleagues
Effectively probes customers to determine the actual nature, or underyling cause of a problem
Ability to share technical knowledge with customer in a clear and concise way (written or oral)
Maintains a network of contacts that can be leveraged to solve problems that may arise
Services needs of customer from beginning to end (e.g. answer phone calls, off alternatives, answer questions, follow up)
Communicates and manages expectations in a responsive manner
Gathers and responds to feedback within the department and from the customer
At times, functions independently with limited work direction
May make work assignments and determine the direction work should take, following best practices
Ability to problem solve in response to crisis situations and make decisions that may fall outside one's personal area of expertise
Interdependent decision making
Reports on project progress
Escalates any problems, as appropriate, to the project manager
Maintains awareness of team milestones
Understands the business impacts of different solutions, and can assess the tradeoffs between business needs, technology requirements, and costs
Leads internal infrastructure projects with minimal supervision, this position would analyze vendor proposals, evaluate build versus buy, formulate the project plan, establish the critical path, coordinate vendors, build and conduct tests and track project progress