Job Description :
Very Good exposure on Genesys Framework layers and components
Experience on Genesys WFM installation and configurationExposure to TDM to VOIP Migration projects
Good Knowledge on Virtual Hold with Genesys
Experience on managing and troubleshooting of Genesys Applications Integration of Multichannel implementation like Chat and Email.
Good Knowledge with Genesys Reporting layer (Stat Server, CCPulse)
Quality Analysis of Genesys Projects involving Genesys SIP, ORS for Voice.
Involved in troubleshooting of Genesys Applications (Voice and eServices
Analysis of Genesys Production Issues.
TDM to VOIP
MigrationVOIP migration for various sites involving configuration - changes, strategy changes, report baselining (WFM, CCP) and testing.
Deployment Handled Project Documentation
Onsite Offshore coordination
Genesys eServices development and support Chat Implementation Building business process and routing strategies, implementation and testing Multiple chat offer implementation and analysis of reporting impacts and verification
Involved in GAD customization Genesys WorkForce Management Installation and Configuration Upgrade (7.6 to 8.x) [Analysis, Implementation and Testing] Handling and fixing development issues.
Extended support on Production issues. SSO authentication for WFM web Chat integration to WFM Onsite Offshore coordination Genesys Skill Based Routing
Implemented Routing Strategies to add new Business Unit. Incorporated Virtual Hold Concept and Priority Routing
Java Programming
             

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