Job Description :
Job Description:
We are looking at 8-10 years of experience and the keys are MS Office 365 and/or Windows 10 enterprise deployment expertise.
Windows Desktop Engineer Architect needed to support Office 365 deployment project and then the PC Refresh/Windows 10 project. Helping with design and configuration for Office 365 deployment and then Windows 10 deployment.
Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers.
Hands on demonstrable skills in the following areas required:
Office 365 deployment experience
Windows 7 and/or 10 deployment experience
Excellent written and verbal communication skills
Excellent project coordination skills