Job Description :
Airwatch Administrator

SFO CA

6 m C

W2 Rek

Role Summary:

The Mobile Device Management (MDM) Administrator is responsible for design
and support hardware, software, and cloud services, to help deploy, manage,
track, and audit mobile devices such as iPads, iPods, iMac, MacBook Air and
other mobile devices specific for Store Retail technologies. In addition,
the Mobile Device Administrator will work in a dynamic environment with
many teams to trouble-shoot and remediate mobile device issues in Corporate
HQ and Store Retail environments.

Responsibilities:

Track device inventory in the MDM cloud environment and perform audits to
ensure proper # of devices are enrolled and managed to our licensing model.
Ensure that all mobile devices and activations are in compliance with our
policies and procedures.

Manage, maintain, support, troubleshoot, and optimize the mobile cloud
environment and its related mobile devices, and suggests adjustments.
The MDM Administrator is responsible for administering the AirWatch cloud
environment for our business units and uptime and capability issues are
resolved or driven to resolution by engaging AirWatch.

Provide support for loading commercial off-the-shelf and in-housed
develop mobile applications into the AirWatch application catalog and help
deployment of those applications.

Be a mentor and work with other vendors and on-site vendors that support
the MDM, Microsoft Office 365, and telecommunication systems.
Liaison with company business units and AirWatch consultants for
installations, deployments and, troubleshooting of new AirWatch releases
and also evaluate new OS mobile device releases for IOS, Android, macOS,
and Windows.

Work with a team of engineers to plan, design, develop, build and deploy
new MDM solutions.
Interface with the Microsoft Office 365 cloud with ActiveSync in the
current AirWatch cloud and support the development of new MDM non AirWatch
solutions. Actively participate in projects to define requirements on
Airwatch implementation

Help develop training documentation and lead training sessions
Telephone, e-mail and on-site/remote problem diagnosis and resolution
On-call and available to independently monitor requests
after-hours/weekends.

Qualifications:

Must have demonstrated experience in implementing Airwatch
Ability to leverage REST interface to minimize bulk manual tasks
(scripting) a plus

AirWatch Professional Certification preferred + minimum 2 years of
relevant work experience with mobile devices.
Familiar with agile methodology and working within a Scrum team
Microsoft Office 365 MCSA certification preferred
Knowledgeable in managing iOS, MacOS, Android

Experience Windows server 2008/2012 installation and maintenance
Excellent teamwork, time-management and organizational skills.
Strong interpersonal skills and problem-solving abilities.

Must have experience in management and security of Mobile Devices
Must have excellent communication skills and be very polished and
professional
Must have excellent soft skills and ability to build good working
relationships cross-functionally
CS, BS or equivalent degree preferred
             

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