Job Description :
Position: ECM- Livelink / OpenText
Location: Tampa, FL
Duration: Contract
Job description:
5+ years document management experience
5+ years of Content Server
3+ years with Content Server 10.0 and 10.5
Experience with OpenText Modules
Brava,SAP tools,File System Archiving,Archiving and Data Archiving for SAP
Doculink for SAP,Application Governance & Archiving for Microsoft SharePoint
CAD Manager,Extended Workflow,Capture Center,Vendor Invoice Management,Change / Ticket Manangement experience required
Excellent written and verbal communication skills,ECM- Livelink / OpenText
Candidate is expected to provide L2 and Maintenance support for ECM application, currently OpenText Content Server (Livelink Maintenance
Application production server periodic health check to ensure availability
Periodic core and monthly patch deployments to ensure that OpenText systems are up¬ to-date in terms of technology updates from the product vendor
Evaluation of the required optional OpenText Modules
Installation, Integration, Configuration and Maintenance of the standard and optional OpenText modules
Regular Health Check of Production and Quality OpenText instances to ensure the availability of the environment at all times
Provide ongoing maintenance to the Livelink application in all test and production environments
Work with the Business Support Group and/or Customer IT group to resolve any Livelink support Incidents
Ensure Livelink index is up and running, and optimized to ensure availability of search functionality as part of the daily routine activity
Monitor the growth of the connect, thread and timing and turn ON and OFF whenever required
Provide the metrics for server outages
Provide weekly and monthly statistics on support issues
Update the support documents, as required and keep them up-to-date
Create and Maintain OpenText Configuration Document
Develop and update the Known Error database
Managing the Customer being the customer Facing role and small team of 2-3 resources
Good Communication Skills required being the customer facing role
Good Technical Knowledge on Open Text required
Work as track Lead for skill and responsible for meeting the support deliverables