Job Description :
TITLE: Delivery Manager
JOB CODE: 18136
LOCATION: Houston, TX, United States
Duration: Permanent

Requisition Details:
‘Candidates requiring visa sponsorship WILL NOT be considered at this time.’
Required Infrastructure Techno Functional Profile hands on exp. in managed larger team all Data Center technologies /Network/service desk and desktop including Command center.
Professional Experience/ Traits:
Minimum of 12 -14 yrs out of which at least 10+ years of IT Infrastructure Operations/ Datacenter Operations & Management
Strong Techno-Commercial/ Business Orientation and Cost Sensitive with ability to balance decisions between Automation/ People & Infrastructure Availability.
Strong Leadership/ Team Building/ Decision Making attribute
Demonstrated success in creating a delivery organization using Enterprise Network Systems Management Tools & managing it either for a F-500 company or for a leading IT Service Company
Expertise in Defining Process and ensure the implementation within the Service Delivery Organization; exposure to ITIL Best Practices is necessary
Datacenter Migration/Consolidation experience will be an advantage
Technology appreciation in the areas of:
o OS – Windows, Unix
o Database - Oracle, SQL
o Management Tools - HP, Tivoli, Remedy
o Networks – LAN, WAN
Available on 24 x 7 basis in the event of emergencies and should be contactable after office hours
Spearhead the IT Services, Infrastructure Management & Operations Outsourcing initiative.
Key Responsibilities:
P&L Responsibility-Contracted and new business from existing customers
Enabling smooth transition of new account
Customer retention through creation of stickiness.
Expansion of services to fill all gamut’s of infrastructure-increase breadth.
Increase penetration into these accounts across all existing services-increase Depth.
Focus on project opportunities and transformation initiatives
ITIL process definitions and implementation
             

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