Job Description :
Candidates for the Remedy/BMC engineer position require strong analytical and problem-solving skills, and must be knowledgeable about implementing IT Service Management (ITSM) and other IT practices to optimize, transform, and ensure the Government’s compliant, efficient, and effective use of the Remedy/BMC software platform. The Remedy/BMC engineer will architect and deliver end-to-end automated solutions that include the technical implementation of Information Technology Infrastructure Library (ITIL) processes, workflow customization, ticketing design, process automation, report development, dashboard creation, and system configurations.
Desirable Functional Skills
Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications.
Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software.
Addresses problems of systems integration, compatibility, and multiple platforms.
Knowledge of IT Processes and process-related tools
Documentation skills
Excellent written and oral communication skills as well as listening and interpersonal communication skills
Must have a strong customer service focus