Job Description :
Direct End Client: State of Pennsylvania
Job Title: Microsoft Cloud Support Specialist
Duration: 4+ Months
Start Date: 05/15/2017
Location: Harrisburg, PA
Position Type: Contract
Interview Type: In-person
Requirement ID: SPA_HD754_AK
Required Skills:
Minimum 10 years composing technical documentation for end-users and technical support teams.
Minimum 10 years supporting Microsoft Office Software.
Must have strong scripting skills (VB Script, PowerShell)
Minimum 8 years troubleshooting web browser application issues.
Minimum 5 years providing Microsoft Windows 7 support in an enterprise environment.
Minimum 5 years supporting mobile users – laptops/tablets/smart phones.
Minimum 4 years providing Microsoft Windows 8/10 support in an enterprise environment.
Minimum 3 years installing, configuring, supporting Microsoft Office 365 Apps on mobile phones.
Minimum 3 years supporting Skype for Business – setup of headsets, microphones & setup in conference rooms.
Highly desired skills:
Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
Demonstrated customer focus; building strong customer relationships.
Strong analytical skills – strong problem solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them.
Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways.
-
Department: Pennsylvania Department of Transportation (PennDOT)
Description: Product Specialist (PS3 Core) – Microsoft Cloud Support Specialist. Technical Lead for all Office 365 related services and technology.
Manager prefers candidates local to the Harrisburg Area.
This requisition requires an onsite, first-round in-person interview.
Product Specialist (PS3 Core) – Microsoft Cloud Support Specialist
Responsibilities:
Technical Lead for all Office 365 related services and technology
Office 365 Productivity Application Support (Word, Excel, PowerPoint, OneNote)
Skype for Business – video, meetings, collaboration support
OneDrive for Business – support, execute department plans/migration of user data
Exchange Online – support and documentation the changes Exchange Online will introduce as the Office of Administration migrates all mailboxes to Exchange Online
Documentation and support for O365 SharePoint Online and Delve
Documentation and support of Office Mobile Apps on mobile devices
PST Migration – migration support and documentation as the department migrates PST data to online mailboxes (network upload or drive shipping)
Subject matter expert for implementing Microsoft Azure Infrastructure Solutions to support the departments effort to integrate with Azure Application Integration and Data/Analytics Solutions
Attend webinars and stay current with the new features that are constantly being offered or changing; keep up to date with Office productivity applications and their integration with each other and Office 365 hosted services
Active Directory Administrator
Support for teams requiring AD support – LDAP integration, Certificates, Group Policy Admin, Domain Controller deployment and support
Position will work closely with:
BIO Security Team – proxy issues, migration input for moving from IP to URL with wildcard configuration
BIO Core Network Team – bandwidth impact for data migration of PST to Exchange Online & user data to OneDrive for Business
BIO SCCM Team – assist with keeping Office Applications updated; updates are now monthly – keep abreast of the changes that are being released and understand what impact or new features the department will benefit from
Workstation Support Teams – issues with Office Apps installed on PC’s and laptops
BIO Mobile Device Management – document, test, support mobile Office Applications, with focus on issues with Multi-Factor Authentication (issues, technology roadmap), Skype and OneDrive for mobile employees and consultants
PennDOT Trainers - provide support to trainers in support of the departments Office 365 training and adoption plan. Includes assisting with how-to documentation and putting together slide decks for presentations. As trainers encounter barriers or are made aware of issues the user community has with any services, take ownership to resolve issues as they are reported.
Office of Administration – tenant issues, provisioning, reporting, licensing, and compliance.
-
V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant. Please share my contact information with others working in Information Technology.
Website:
Twitter: VGroupITServices@VGroupITService
Facebook: