Job Description :
Experience: 5-7 years
Description:
5 plus years of experience in scale-out architecture, high-availability architecture and geo-redundant architecture
5 plus years of experience in large scale enterprise contact center application development and integration; end-to-end including contact orchestration, routing, reporting, real-time data (context) management, reporting event correlation, agent desktop, Computer Telephony Integration, web integration to back office and client/entity servicing services
Deep understanding of Digital, Cloud and Omnichannel Customer Experience concepts
Knowledge of UX design to inform and ensure great API design
Advocate and evangelist of the micro services architecture and REST API vision
Strong in Agile Development and experience with SCRUM or similar methodologies
Delivers APIs within an efficient Agile SDLC which includes continuous delivery and built in quality automation
Good written and spoken communications skills in English and thought-leadership skills
Well versed in requirements generation and analysis, vendor analysis
Responsible for detailed analysis and design, development, unit testing, providing support during QA and UAT cycles and a defect free production delivery. The position will require off hours support rotations. Application Developers are expected to work closely with the entire IVR and CTI Development team and also work with offshore counterparts.
             

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