Job Description :
Hi ,

Job Title : Citrix Senior L3 Engineer
Location : Carey, NC
Type : Contract Opportunity

Job Description :

Level 2 / 3 Support Resource Responsibilities
Additional Level 3 Support Resource Responsibilities
Primary Responsibilities of CMS Level 3 Resources during defined CMS Level 3 work shifts are as follows:
Resolution of all Level 3 & Citrix user incidents and service requests related to Client Citrix environment
Monitoring of Citrix infrastructure utilization and performance
Provide Level 3 escalation support for CMS Level 3 Resources as necessary Level 3 related tasks (including but not limited to the following) :
Network related issues where users are unable to communicate with Citrix environment
Basic network troubleshooting (ping, traceroute , DNS, telnet to verify open ports)
Working with and assisting Client WNS team in the resolution of Citrix related incidents
Changes to Citrix infrastructure will be reviewed and approved by Client prior to
Implementation and shall follow the existing Client Change Management processes.
Citrix Servers related issues
Connectivity Issues
Connectivity issues with Web Interface/Storefront
Connectivity issues with Access Gateway/Netscaler
Authentication issues with Active Directory/GPO issues
Terminal Services I RDS licensing issues
Citrix licensing issues
App-V package delivery through Citrix XenApp
Performance Issues
Review of Citrix Edge Sight or other monitoring tools and performance metrics
Advanced application issues
Resolution and documentation of Citrix related issues which cannot be addressed by CMS Level 3 support
Contributing relevant information to "Citrix How to Article Repository "
Initial issue resolution troubleshooting will be addressed by Level 3
Resource and escalated to Level 4 support resources as necessary based on severity and SLAs. Official Citrix support involvement will be leveraged only if all available support resource and ClientCitrix resource options have been exhausted.
Continual review and analysis of Client Citrix infrastructure to provide recommendations on potential improvements and optimizations
Support Citrix XenApp 4.5 and 6.5 environments.
Assist Client with planning of XenApp 7.X migration and new Citrix farms including latest flavors of XenDesktop or newer related tasks required to support the migration of users to the new XenApp environment (ex. packaging of applications, installation of user applications, etc
Assist Client level 4 resources with issue resolution .
             

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