Job Description :
Job Title – Audio Video Technician
Job Type-Contract
Location – Corning,NY
Job Description :
Skill Set:
CTS certified preferred
o Forward thinking diligent and efficient at multi-tasking
o Experience with supporting internal and external customers
o Takes ownership and provides solutions
o Excellent communication and customer service skills
o Detail oriented and technically savvy
Measurements
Client satisfaction level measured by customer surveys
Demonstration of teamwork
Flexibility; ability to adapt to achieve individual and departmental success
Number of demonstrations of Technology products
Complete documentation of CRM Assets
Duties (100%)
Front-of-House Room and Client Support (75%)
55%: Provide concierge services and support for end users as needed
Event consulting, planning and coordination
Video conference setup and monitoring
Space reservation
Technology and resource reservation
Day-of support and direction
10%: Perform regularly scheduled preventive maintenance and troubleshoot meeting spaces to ensure optimal functionality
5%: Manage, update and assume accountability for event calendar
5%: Assist in fulfilling functions of the Customer Care department as it pertains to the client
Documentation and Communication (15%)
5%: Engage and update staff as needed when their interests are involved
5%: Circulate and compile customer satisfaction surveys and their results
5%: Provide reports to the Director of Customer Service and ADOPT supervisor as needed. Self and staff improvement (10%)
10%: Seek out and take advantage of all available training opportunities