Job Description :
Direct the requirements development for applying technology to satisfy business needs.
Elicit requirements document analysis, requirements workshops, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis.
Critically evaluate information gathered from multiple sources, reconcile conflicts and decompose high-level information into details
Work with functional leads to transform and develop new requirements into Salesforce.com design and implementation.
Interface with staff developing strategy.
Develop, maintain and perform processes to continuously monitor data quality and integrity in platform applications
Document changes to the design and implementation of Salesforce.com
Create and maintain workflows, approval processes, and validation rules based on internal stakeholder requirements
Manage ongoing support requests and administrative needs
Create training materials and documentation for Salesforce.com users.
Train new end users on Salesforce.com and related applications
Interface with staff developing strategy as technical advisor for new
Define and document internal and external user interfaces and support system and data requirement clarification and definition.
Proactively communicate and collaborate with external and internal customers to analyze information
Required.
Functional requirements and deliver the needed artifacts.
Drive and challenge business units on their assumptions of how they will successfully execute their plans.
Familiarity with Salesforce.com Integration components for SFDC ( for example, SFDC APIs, Apex controllers, Apex Web Services, Apex callout, outbound messaging, and SFDC data loaders)
Proficient with technology, including office applications, sales force automation, database systems, executing data imports, running exports, merging records, and running reports
Develop requirements specifications according to standard templates
Collaborate with developers and subject matter experts to establish the technical vision and analyze
Tradeoffs between usability and performance needs.
Work directly with and serve as the liaison between business units, technology teams and support
teams.
Assist in quality assurance and defining testing strategy and risks. Provide significant contributions
in the testing and debugging of new software or enhancements to existing software.
Ensure issues are identified, tracked, reported on and resolved in a timely manner.
Assist in the enforcement of project deadlines and schedules.
Review and edit requirements, specifications, business processes and recommendations related to
proposed solution.
Develop functional specifications and system design specifications.
Deliver informative, well-organized presentations.