Job Description :
Company Overview:

Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.

Our client, a public research university offering undergraduate and graduate degree programs in a wide range of disciplines, seeks an accomplished Assistant Desktop Support Analyst.

Description:
Responsible for delivery of high-quality, customer-focused, first and second level technical and end-user support for staff within assigned departments and/or customer segments as needed.
Consistently respond to and updates support requests using defined Service Management procedures and applies analytical skill to assess and resolve technical issues related to computing needs of end-users.
Responsibilities include configuration of computing equipment (PC/Mac, laptops, tablets, mobile), OS and software installation, basic hardware maintenance, user account setup and maintenance, and installation of printers and/or other wired and wireless peripherals.

Desired Qualifications:
Bachelor''s degree in Information Systems, Computer Science, Engineering (or related) OR two years of relevant professional experience and training.
Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization; ability to use standard English grammar and punctuation.
Technical knowledge of network technologies including DNS, DHCP, TCP/IP, VPN, and WINS.
Ability to effectively utilize common office productivity software such as MS Office (Word, Excel, PowerPoint), MS Outlook, and internet browsers.
Technical knowledge of supporting Windows Active Directory on multiple domains including Group Policy management and user account creation and maintenance.
Technical knowledge of Windows and Mac operating system configurations, troubleshooting and resolution of issues related to network connectivity, logon credentials, messaging, security, encryption, and associated peripherals.
Technical and operational expertise in the integration and support of a variety of desktop operating systems. Including Dell, HP, and Macintosh computers and laptops as well as printers and other peripherals.


I''d love to talk to you if you think this position is right up your alley.

If you''re looking for rewarding employment and a company that puts its employees first, we''d like to work with you. We''re driven, people driven. We also offer group health insurance (employee paid on a pre-tax basis

NOTE: “Candidates that are offered a position are required to pass pre-employment drug and background screening”
             

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